Privacy Policy

What we collect

PicklePodium stores account details, tournament and registration information, participant contact details, payment references and receipt images, match scores, signatures, staff assignments, and technical logs needed to operate the service.

You may sign in with Apple or Google instead of a password. If you do, we receive your name and email address from them — with Apple, the email may be a private relay address that Apple forwards to you — and nothing else. We do not send tournament or conversation details through these sign-in connections. You can disconnect either from your Profile, and deleting your account ends the Sign in with Apple connection with Apple.

How it is used

We use this information to operate registrations, payments, schedules, scoring, public results, support, security, and service reliability. Tournament organizers can access the participant information needed to run their events.

What is public

Tournament pages may publicly show event details, participant or team names, schedules, brackets, scores, standings, sponsors, and organizer-provided news. Private contact details, payment references, receipts, and signature images are not intended for public display.

When a tournament has partner invites turned on, players entered in it can search for a partner and see your name, city and the level you last declared. Your contact details are never shown in that search.

Storage and service providers

Data is processed by infrastructure providers used for authentication, databases, file storage, hosting, payments, and product assistance. Access is restricted according to account and tournament roles.

Owner support alerts

The platform owner can choose to enable support-request alerts in the iPhone app. We store the iPhone's push token privately, with registration and delivery status, and use Apple Push Notification service to send a generic alert. Apple receives the device token and alert text; questions, conversations, participant names, contact details and payment information are not included.

Only the platform owner receives these alerts. Permission is requested after Enable alerts is selected. Alerts can be disabled from Profile or iPhone Settings. Deleting the account removes its device registrations.

Match tracker on iPhone

In the iPhone app, a player who keeps Match tracker on lock screen switched on in Profile gets a Live Activity during events they are entered in: a card on the lock screen and in the Dynamic Island showing their next game, the wait, their court and the live score. When their court is free they get one “You're up” alert. Players without the tracker get the same call as a notification; nobody gets both.

To deliver the card, we store the app's push tokens for it (one to start a card, and one for each card shown) and a random identifier for the app installation. Apple Push Notification service receives the device token and what the card shows: the tournament name, division, entry and opponent names, court, score and wait, plus two random ids for the card, one for its tracker session and one for the entry it shows. Ratings, contact details and payment information are never included.

Switching the tracker off in Profile ends any card and stops new ones. Signing out of the app deletes these tokens and the installation identifier; if the iPhone can't reach us at that moment, they are deleted with the account. Deleting the account deletes them too. If the app is removed from the iPhone, Apple reports its tokens invalid the next time we push to them, and we clear them then; the rest is deleted with the account.

Notifications

Signed in, you get notifications about the events you play in or run, in the bell at the top of the page and, once you turn them on, on iPhone. They come in four groups:

• Event day: a court or time change to your match, your next match, announcements, a request for umpire feedback, a late-player alert from the desk or the umpire saying how long until a forfeit, and “You're up” when the match tracker isn't showing it.
• Before events: your registration confirmed, your payment received, your spot off the waitlist, your entry not accepted or released unpaid, a partner's invite to their entry, a partner's answer to yours, and a reminder the evening before.
• After events: your podium or your division's results, and an approved name claim.
• Organizer alerts, for people who run a tournament: new registrations and payment proofs to check (a count, at most once every 15 minutes), withdrawals, and a called match whose umpire hasn't started.

The app asks for permission only after you choose Turn on notifications — after registering for an event, on an event you are entered in, on the organizer console after publishing a tournament, or in Profile — and never at launch. Once you allow notifications, every group is on. Each group can be switched off in Profile → Notifications, and iPhone Settings turns them all off.

Apple Push Notification service receives the device token and the notification itself: its title, its text, the screen it opens, and the tournament it belongs to so the iPhone can group them. A notification carries only what it needs: the tournament, division, entry and opponent names, the name of a partner who invited you, the court and time, the minutes until a forfeit, a placement, an announcement's title and first line, or for organizers a count, the entry that withdrew or the umpire's name. Ratings, contact details and payment details are never included.

To deliver them, we store the iPhone's notification push token, whether the app is a development build, and the app's random installation identifier (the same one the match tracker uses), and we keep your four switches with your account. The token and installation identifier are kept until you sign out, Apple answers that the token is no longer valid, or the account is deleted. Apple gives that answer after the app is removed from the iPhone. If the iPhone can't reach us when you sign out, they stay until another account signs in on that iPhone or the account is deleted, and until then that iPhone can still receive the account's notifications. Each notification is kept for 60 days so none is sent twice, then deleted. These records are kept for every signed-in account, whether or not it uses the iPhone app: the bell at the top of the page lists them, with when you read each one, including those that never reached an iPhone and those in a group you switched off. The exceptions are “You're up”, the late-player alerts and the alert that a called match's umpire hasn't started, which are made only for an account signed in on an iPhone with notifications on, so the bell lists them only for those accounts. The short records of what changed, which notifications are made from, are deleted after three days. Deleting the account deletes the token, the installation identifier, your switches and your notifications.

Ask and the organizer assistant

Ask — the assistant on every page, and the Ask tab in the app — is answered by a third-party AI service in the United States. The organizer console's schedule drafting and written reports use the same service.

What is sent: what you type, the earlier messages in that conversation, and details of the page you are on, which can include the tournament's name, divisions, rules and schedule and the names of its players and teams. For an organizer it can also include whether each entry has paid. Never phone numbers, email addresses, GCash numbers or receipts. Nothing is sent to the assistance service until you press Continue on the notice shown the first time you use Ask or a drafting tool (Propose replan, Generate report).

The assistance service handles data under its commercial terms and retention policy and does not use it for training. We keep your questions, with your account when you are signed in, to learn which ones the assistant cannot answer yet. None of it is used for advertising.

To keep your data out of it, do not use Ask or the drafting tools. Everything else works without them, and solutions@endevo.info answers the same questions.

Name claims

When you claim a name from your Profile, so that results entered under it move onto your page, we use a third-party AI service in the United States to check the claim. What is sent, for the purpose of verifying the claim and nothing else: the name you claimed, your account's display name and the email address you signed in with. This is the only place an email address is sent to the automated verification service. If the check cannot tell whether the name is yours, the PicklePodium team reviews the claim instead. We keep the outcome of each check, and a refusal stops the same account claiming that name again. Your Profile shows each claim as pending review or approved.

The verification service does not use this data for training. Claiming a name is optional, and nothing is sent unless you claim one. Questions about a claim go to solutions@endevo.info.

Umpire feedback

When you rate the umpire of a match you played, we store your stars with your account, to refuse a second answer and to count each player once. Feedback is only ever shown as totals: an organizer sees an umpire's average and how many players gave it. Totals are updated in weekly batches after the 14-day feedback window closes, and only when at least five more players are added at once. If you delete your account, your feedback is deleted with it. No one, including the umpire and the organizer, sees an individual answer or who gave it.

Venue search

When you use Google Maps venue search, your search text and selected place are sent to Google to suggest the venue, city and street address. Review these details before saving; saved venue details appear on your public event page. You can also enter the address yourself. Google handles search data under its Privacy Policy.

DUPR ratings

PicklePodium is a DUPR partner. When an organizer marks a division as DUPR-rated, the results of its matches are sent to DUPR Inc. (Delray Beach, Florida, United States) and become part of each player's DUPR record. Each result names its players by their DUPR IDs and carries the tournament's name, division, venue and city; your name is not sent, because DUPR knows you through your own DUPR account. Your DUPR ID is shared only for those divisions. Data held by DUPR is governed by DUPR's own privacy policy, and requests to correct or remove it from DUPR are made to DUPR.

If you tick the DUPR box at signup or on your Profile, you agree that we may give DUPR your email address so DUPR can contact you about ratings and events. This is optional and off by default, and you can withdraw it from your Profile at any time. We do not currently send these addresses to DUPR; if that changes, only people who ticked the box are included, and a withdrawal is honoured from then on. Sending match results, and any email we share, involves transferring your data to the United States.

Deleting your PicklePodium account removes your DUPR ID and your consent from our records. Results already submitted to DUPR remain with DUPR.

Your choices

You may ask an organizer to correct or withdraw an event registration. You can delete your account yourself from your Profile at any time. For account access, correction, or export requests, email solutions@endevo.info. Some records may be retained where needed for transaction, security, dispute, or legal purposes.

Contact

Questions about privacy or this policy can be sent to solutions@endevo.info.